Cancellation of Orders: You may cancel your order before it has been dispatched. Please notify us immediately with your order number. A 25% cancellation fee applies to the purchased product(s). If cancellation occurs before shipment, the shipping fee will be fully refunded.
Reason for Cancellation Fee: Each cancellation involves administrative costs and processing time for our team. We kindly ask that orders are placed with careful consideration to minimize disruptions.
Exchange and Return Policy: Due to the intimate nature of our products, we do not offer exchanges. Returns are accepted only for items covered under consumer protection laws, such as those with manufacturing defects. We do not accept returns for change of mind.
Handling Faulty or Damaged Products: If you receive a defective or damaged product, please ensure correct battery installation and proper usage as per the product manual. Contact us within 7 days of receipt with your order number, a detailed description of the issue, and optionally, a photo or video. We will arrange for a replacement or issue a refund following an assessment.
Product Warranty Information: Our products are covered by a 30-day warranty from the date of purchase, unless otherwise specified by the manufacturer. This warranty covers manufacturing defects and does not extend to damages caused by misuse, accidents, or normal wear and tear.
Customer Service Assistance: For any inquiries or assistance regarding returns, cancellations, or warranty claims, our customer service team is available to help. Contact us during business hours at info@tingly.co.nz
