Welcome to Tingly! By accessing our website and placing orders, you agree to comply with these Terms & Conditions. Please read them carefully before making a purchase.
Ordering and Payment
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Payment: All payments are processed securely through Shopify. We accept major credit cards, PayPal, and other payment methods as available at checkout.
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Pre-Orders: Pre-ordering allows you to reserve upcoming products before they are available for regular purchase. Payment is required at the time of pre-order. Please note:
- Pre-order items have estimated shipping dates indicated on the product page. These dates are subject to change due to manufacturing or shipping delays.
- Your payment method will be charged immediately upon placing a pre-order.
- If your order includes both pre-order and in-stock items, they will be shipped separately unless specified otherwise.
- You can cancel your pre-order before it ships for a full refund. Contact us at info@tingly.co.nz with your order number to cancel.
Shipping and Delivery
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Shipping Information: Orders placed before 12 PM on business days will be shipped the same day. Orders placed after 12 PM will be shipped the next business day.
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Delivery Time: Delivery times may vary depending on your location and shipping method selected at checkout.
Returns and Exchanges
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Return Policy: We accept returns for products covered under the Consumers Guarantees Act or Fair Trading Act, such as manufacturing faults. Due to the nature of our products, we do not accept returns for change of mind.
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Exchanges: Exchanges are only accepted if you received the wrong item or if the exchange is covered under consumer protection laws. Please read our sizing information carefully as we cannot exchange products due to sizing issues.
Product Warranty
- Warranty Period: Products are covered by a manufacturer's warranty period as specified on the product page. This warranty covers manufacturing defects and faults but does not cover misuse or normal wear and tear.
Limitation of Liability
Tingly is not liable for any direct, indirect, incidental, special, or consequential damages that result from the use of, or inability to use, our products or services.
Contact Us
If you have any questions or concerns about our Terms & Conditions, please contact our customer service team at info@tingly.co.nz or through our Contact Us page.
Changes to Terms & Conditions
We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Changes will be effective immediately upon posting to the website.
Thank You
Thank you for shopping at Tingly and for reviewing our Terms & Conditions. We aim to provide a seamless and enjoyable shopping experience while maintaining transparency and compliance with applicable laws.
